Shipping policy

Free shipping on every order, always. No minimum, no threshold, no upsell to unlock it. The price you see is the price you pay.

Where we ship. The United States only, including Alaska and Hawaii. We do not currently ship anywhere else. If you are outside the US, the checkout will not let you complete an order, and that is deliberate rather than a fault.

Dispatch. Orders are dispatched from a US warehouse within 2 to 4 business days. Orders placed on a weekend or a US public holiday are dispatched the next business day.

Delivery. Most orders arrive within 3 to 7 business days from dispatch. That is an estimate, not a guarantee: once a parcel is with the carrier, its speed is their business and weather, holidays, and peak periods all move it.

Tracking. You get a shipping confirmation email with a tracking number the moment your order leaves. If it has been more than 3 business days since you ordered and you have not had that email, check your spam folder, then email us and we will chase it.

Addresses. We ship to the address you enter at checkout, so please check it. We cannot redirect a parcel once it is with the carrier. If you spot a mistake, email us immediately and if it has not shipped we will fix it.

Lost or stuck parcels. If tracking has not moved in 7 business days, or the carrier says delivered and it is not with you, email us at info@shinoakgears.com. We will open an investigation with the carrier and we will not leave you holding it.

Customs and duties. Not applicable. Your order ships domestically inside the US.