Refund policy

We want you wearing these, not regretting them. If something is not right, we will make it right.

30-day returns. You have 30 days from delivery to request a return for any reason. The gaiters need to be unworn, in the condition you received them, with their original packaging. Worn outdoors, scuffed up, or used in the field means we cannot resell them, and we cannot accept them back.

How to start a return. Email us at info@shinoakgears.com with your order number and a sentence about what went wrong. We reply within one business day and tell you exactly what to do next. Do not ship anything back before you hear from us, or we may not be able to trace it.

Refunds. Once your return is approved, we refund the full purchase price to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.

Free gift gloves. If your order came with our free work gloves, they are yours to keep, even if you send the gaiters back. You never need to return them. If you return every pair, we refund everything you paid. If you return some pairs, we refund what you paid minus our normal price for the pairs you keep (if you keep 2 pairs, the 2-pair bundle price still applies). If the gloves arrive damaged or faulty, email us a photo within 30 days and we will send you a new pair. Because the gloves are free, we cannot exchange them for a different size, so please pick your size before checkout.

If we got it wrong. Wrong item, missing item, or a fault that was there when it arrived: tell us within 30 days and we will replace it or refund you in full, including any cost of getting it back to us. You will not be out of pocket for our mistake.

Damage in transit. Photograph the packaging and the product before you do anything else, then email us. Photos make this fast.

Exchanges. We do not run a formal exchange process. Return the pair you have for a refund and place a new order for the finish or quantity you want. It is faster than waiting for a swap.

What is not covered. Normal wear, damage from use, and damage caused by cutting, altering, or repairing the product yourself. This is protective gear, and gear that has been in contact with brush, thorns, or a snake has done its job and cannot come back to stock.

Cancellations. Orders can be canceled for a full refund any time before they ship. We ship within 2 to 4 business days, so email us as soon as you know.