Where is my order?

The moment your order leaves the warehouse you get a shipping confirmation email with your tracking number. Click the number in that email and you will see exactly where your package is, updated by the carrier as it moves.

The usual timeline. Orders ship from a US warehouse within 2 to 4 business days, and most packages then arrive within 3 to 7 business days after they ship. For an order placed on a weekend or a US public holiday, that window starts on the next business day.

No tracking email yet? Check your spam or promotions folder first, it ends up there more often than anyone would like. If it has been more than 4 business days since you ordered and there is still nothing, email us at info@shinoakgears.com with your order number and we will chase it down for you within one business day.

Tracking not moving? Carriers sometimes scan a package once and then go quiet for a day or two, especially around weekends. If your tracking has not updated in 7 business days, or it says delivered and nothing has arrived, email us. We will open an investigation with the carrier and we will not leave you holding it.

Need to change your address? Email us immediately. If your order has not shipped yet we can fix it. Once it is with the carrier we cannot redirect it, which is why we ask you to double check the address at checkout.

Email: info@shinoakgears.com, with your order number. A real person answers within one business day, usually faster.